FAQ

Frequently Asked Question From our Customers

  1. What payment methods can I use?
  2. What materials are used in Charlene K jewelry?
  3. What is Gold Vermeil?
  4. Where are the jewelry pieces made?
  5. What gemstones stones do you use?
  6. What are your chains made of?
  7. When will my order arrive and what does it cost to ship my order?
  8. What do I do if my item arrives damaged?
  9. Can I make a return or exchange?
  10. How long does it take to process my return?
  11. Jewelry care guide


1. What payment methods can I use?

We currently offer a secure one-step checkout with PayPal on our website for all orders.

Credit cards accepted:

  • American Express
  • Discover
  • MasterCard
  • Visa

Paypal


2. What materials are used in your jewelry?

Charlene K jewelry is usually made of:

1) 14K Gold Vermeil (Gold over Sterling Silver)
2) 14K Rose Gold Vermeil (Rose Gold over Sterling Silver)
3) Sterling Silver
4) Semi-precious Gemstones


3. What is Gold Vermeil?

It is a French term used to refer to jewelry or other items made of Sterling Silver and coated with Gold.


4. Where are Charlene K jewelry pieces made?

Most of Charlene K jewelry pieces are hand made in Los Angeles California.

Our chains are 14K Gold Vermeil, 14K Rose Gold Vermeil and Sterling Silver imported from Italy.


5. What gemstones do you use?

What is the difference between precious stones and semi precious stones?
These terms are based on old traditions from the west.
These days, all gemstones are considered precious since they are all rare and there is a limited supply of them.

Here are some of the material we use:

Gemstones: Blue Turquoise, Green Turquoise, Onyx, Druzy, Labradorite, Aqua Chalcedony, Green Chalcedony, Pink Chalcedony Druzy, Chrostophate, Agate, Agate Quartz, Amazonite, Amethyst, Aquamarine, Chalcedony, Citrine, Emerald, Jade, Jasper, Labradorite, Moonstone, Peridot, Green Amethyst, Ruby, Sapphire, Tiger Eye etc. etc.

Organic material: Pearl, Coral and Shark Tooth.


6. What are your chains made of?

The chains are manufactured and imported from Italy. They are either 14K Gold Vermeil, 14K Rose Gold Vermeil or Sterling Silver.

The Italian-made chains are the finest craftsmen and superior-quality chains in all styles, lengths, gauges, and colors of Gold and Sterling Silver.


7. When will my order arrive and what does it cost to ship my order?

We ship the order within 1-3 days. We generally ship orders via the United States Postal Service (USPS).
Please inform us if you want us to use your preferred carrier ie UPS, FedEx etc. There will be extra cost to you.

We offer FREE shipping for all orders within USA via USPS

You will receive an email with tracking information and an estimated delivery date once your order ships.


8. What do I do if my item arrives damage?
Please contact us as soon as you get it at: retail@charlenek.com

9. Can I make a return or exchange?
Yes. Returns and exchanges must be made within the guidelines in our Return Policy.

Mail your return package with the original invoice inside at any United States Postal Service office.

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received.
You will receive an email confirming the completion of the return processing.


10. How long does it take to process my return?

It takes 10 business days to process your return.

You will receive an email confirming the completion of the return processing.


11. Jewelry care guide

a) Avoid Contact with Lotion, Hairspray, Perfume etc.
b) Remove Your Jewelry Before Bathing or Shower
c) Put Jewelry On After Applying Makeup
d) Don't Wear Jewelry In Swimming Pools and Spas
e) Contact Sports and Jewelry Don't Mix

Use Jewelry Polishing Cloths for Best Results
Polish silver or gold with a jewelry polishing cloth for best results. You can use a svelte or an old diaper, but the professional cloths are the best. Use of tissue or paper towels can cause scratches because of fibers in these products.

Clean Your Jewelry With Care

Cleaning your own jewelry regularly can keep it looking good, but be careful. You can either purchase commercial cleaners from a jeweler or make a cleaning a solution yourself. Rubbing alcohol can work wonders, but bleach can literally destroy jewelry so avoid it at all costs.

Use Warm Water to Clean Jewelry

Using warm water is the best bet when cleaning your own jewelry. How water can cause reaction with the cleaning fluids resulting in discoloration and Sterling Silver is especially susceptible to this problem. Should this occur, this problem can be remedied by buffing and the application of a tarnish remover.