International Orders

INTERNATIONAL SHIPPING AND PROCESSING TIME

Orders are generally processed and shipped within 1-5 business days of purchase. At the time you place your order, you will be charged.

The prices seen on the website are exclusive of taxes. Once you place your order, sales tax and customs duty (where applicable) will be calculated on the total product value and shipping charges. The final purchase price will then include all applicable import taxes and duties.

There is no free return shipping for international orders.

We will notify you via email when your order ships and give you the shipping confirmation with tracking information.


SHIPPING METHODS AND FEES

Shipping of international orders will be done through the USPS (The United States Postal Service). However, you can choose another carrier if you wish to. Upon receipt of your order, we will calculate the shipping fees based on the given shipping address and we will contact you for payment.

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INTERNATIONAL RETURN POLICY

You can return and we accept most unused and unworn purchased product with tags attached within 7 days of the ship date for a full refund or credit.You have to contact us to get authorization for the return.

Kindly note that we do not offer free shipping for international returns. You will be responsible for return shipping, duties, taxes, and fees.


RETURN SHIPPING PROCESS

In your return package, please include the original invoice and the return authorization number we have given you.

You can ship your return via the shipping carrier of your choice. Shipping and handling charges, as well as duties and fees, are not refundable. We will not be responsible for lost return packages thus, we recommend you insure and track your package.

Contact us for return address at: retail@charlenek.com

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REFUNDS

We will notify you through email once we have received and processed your return. Kindly allow 10 business days for your return to be processed.


EXCHANGES

We cannot process exchanges for the present.