Return Policy

RETURNS

You can return and we accept most unused and unworn purchased product with tags attached within 7 days of the ship date for a full refund or credit.
But if your necklace chain changes color (or gets tarnished), we exchange it for a new one.

In your return package, please include the original invoice.

Please note that we will not be responsible for lost return packages thus, we recommend you insure and track your packages.

Contact us for the return mailing address at: retailsales@charlenek.com

REFUNDS

We will notify you through email once we have received and processed your return. Kindly allow 10 business days for your return to be processed.


EXCHANGES

Exchanges can be for the same items only.