Shipping & Handling

Processing the Order

Processing an order takes 1-5 days, depending on the availability of the product.

You will be informed if the product you want is not available and if there are similar products you can choose from.


Shipping and Handling for ALL Orders Within USA

* We ship the order within 1-5 days. We generally ship orders via the United States Postal Service (USPS).
* You will receive an email with tracking information and an estimated delivery date once your order ships.
* We offer FREE shipping for all orders within USA

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Contact Us first before you place the International orders for Shipping Cost

For international orders, shipping will be through the USPS (The United States Postal Service). However, you can choose another carrier if you wish to.

Upon receipt of your order, we will calculate the shipping fees based on the given shipping address and we will contact you for payment.

You will receive an email with tracking information and an estimated delivery date once your order ships.

Email: retail@charlenek.com

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Returns and Exchange

You can return and we accept most unused and unworn purchased product with tags attached within 7 days of the ship date for a full refund or credit.

But if your necklace chain changes color (or gets tarnished), we exchange it for a new one.

In your return package, please include the original invoice.

Please note that we will not be responsible for lost return packages thus, we recommend you insure and track your packages.

Contact us for the return mailing address at: retail@charlenek.com