At Charlene K Jewelry, your business is important to us and we want to be certain that you are completely satisfied with your purchase. Unfortunately, we will not accept any international returns/exchanges. A refund will only be considered if the product arrives damaged or defective.

Duties/customs fees are not paid to Charlene K Jewelry, therefore, no refunds on duties/customs are applicable.

 

HERE’S HOW IT WORKS:

For products purchased directly from

Charlene K Jewelry, we accept refund  requests made within 14 days of delivery at your address (shipping and handling not included). To request a refund, please contact our customer service team: help@charlenek.com

NOTE:

Only products purchased from www.charlenek.com are eligible for a refund.  Items purchased from another retail store location or website must be returned to the original place of purchase. 

Shipping charges are nonrefundable. 

We cannot refund partial items in a kit or set. All items in the kit or set must be returned to obtain a refund. 

We cannot refund gift certificates.