At Charlene K Jewelry, your business is important to us and we want to be certain that you are completely satisfied with your purchase. In the event that you are issued a refund for your purchase, you will receive a Gift Card in the return/refund amount Via email.  Any Gift Cards that are issues as a return will not include shipping costs.

HERE’S HOW IT WORKS:

For products purchased directly from Charlene K Jewelry, we accept returns and exchanges requested within 14 days of delivery at your address (shipping and handling not included). To return or exchange your order, please contact our customer service team: help@charlenek.com

NOTE:

Only products purchased from charlenek.com may be returned, for a credit or exchange. Items purchased from another retail store location or website must be returned to the original place of purchase. 

Shipping charges are nonrefundable. Exchanges ship for free. 

We cannot refund partial items in a kit or set. All items in the kit or set must be returned to obtain a refund. 

We cannot refund gift certificates.